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FAQ

Who are we?

Vidas de papel was launched with the aim of bringing the world of illustration to the general public at affordable prices, with the convenience and speed that the internet provides. We offer our customers three types of work: Original artworks, Silkscreen prints and objects.

 

Will you help me find a work I cannot find in the website?

If you cannot find what you are looking for, please send us an e-mail to info@vidasdepapel.com specifying the artist and the work you are interested in; we will contact you and will try to find it for you.

 

How can I pay for my purchase?

By credit/debit card, bank transfer or Paypal.

 

Can I place an order form anywhere in the world?

Of course. We work with couriers that will deliver your order anywhere in the world. Make sure you give us your full address at the time of your purchase.

 

Will my order arrive in a good condition?

All our items are well packaged and protected in flat boxes with corners that prevent them from suffering any damage.

 

Can I send my order as a present?

Definitely. Just give us the recipient’s address and we will send it there.

 

Can I purchase my item by other means?

You can call us at (+34) 91.222.12.75. We will be happy to take your order.

 

What can I do if I have any doubt about my order?

Please contact us at (+34) 91.222.12.75 or send us an e-mail to info@vidasdepapel.com if you have any question about it.

 

What are the shipping rates?

The shipping rate is calculated at the time of your purchase. In vidasdepapel.com we offer you two shipping methods: standard and express. The cost depends on the weight of the item and the method you select.

 

How long will my order take to arrive?

For delivery orders in Spain it depends on the shipping method you select. If you select express delivery you will receive your order within 24-48 hours. If you opt for a cheaper rate, it will be delivered within the next 72 hours, depending on the area.

 

What happens if my order arrives damaged?

In the unlikely event that the artwork arrives damaged, please contact Vidas de papel immediately using any of the following options:  by phone, at (+34) 91.222.12.75; via e-mail, info@vidasdepapel.com. We will guide you through your options depending of the situation: refund when it is an original artwork or replacing the damaged item if it is a silkscreen print.

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